Another Piece
Of the Jigsaw

Grants BCC

Ballarat Cancer Care

The Role of the Nurse in Private Oncology

Consumer feedback through GICS Cancer Conversations, highlighted the need for a central person to coordinate cancer care. 

Ballarat Cancer Care (BCC) is committed to improving the patient experience and recognise the role of the nurse in improving service integration and facilitating communication between patients, carers and health care providers. 

This project explores how to effectively integrate the Nurse into the private practice team, to improve the patient experience, service integration, and communication.

Engagement with consumers is the primary focus. What matters, when, why and how can we best facilitate access to information and support services that make this difficult time, perhaps a little easier for patients and carers.

Project progress

  • 80 patients have already been in contact with the support nurse
  • Currently working on internal processes to streamline communication and storing information, including:
      • The creation of a services directory
      • A referral process from oncologists.
      • Learning a new computer management system.